Rental items: Information on the right of withdrawal and cleaning costs

Information on the right of withdrawal ( right of withdrawal ) and cleaning costs ( terms and conditions (rental) )

In order to be as transparent as possible, we would like to expressly point out a few points:

Right of withdrawal
By completing the order for rental items, you agree and expressly request that we (Zahnimarkt Trading GmbH) begin to carry out the commissioned service before the end of the cancellation period.

What does that mean in plain language?
If you exercise your 14-day right of withdrawal for rental items, we may charge you rental costs and a reasonable cleaning and logistics fee for the number of days you have had the items with you. In practice, this means that you will not receive a refund if you return the item early.

Cleaning costs in exceptional cases
You also agree that we reserve the right to charge an appropriate cleaning fee in cases of heavy soiling. Heavy soiling is particularly present when there are residues of impression materials, grinding dust from plastic teeth or mold formation in the face mask.

A reasonable cleaning fee will also be charged if the actual rental period is less than the minimum rental period of one month. This is the case if the property is returned early.

Why is that?
Unfortunately, it happened from time to time that some geniuses returned the used rental items after 2 weeks and said that they wanted to cancel their order. To prevent this, the above rules now apply.