Right of withdrawal

Note : If you would like to register a return, open the Zahnimarkt returns portal here .

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must contact us,

Zahnimarkt Trading GmbH, Authorized Managing Director Dr. Justus Lohaus and Niels Fock, Kesslerweg 10, 48155 Münster ( info@zahnimarkt.com ),

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

You can also electronically fill out and submit the sample cancellation form or another clear statement on our website www.zahnimarkt.com . If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the supply of goods that can spoil quickly or whose expiry date would quickly be exceeded.
  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
  • Contracts for the delivery of goods if, after delivery, these have been inseparably mixed with other goods due to their nature.
  • Contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.
  • Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
  • Contracts for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
  • Contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

Zahnimarkt Trading GmbH, Authorized Managing Director Dr. Justus Lohaus and Niels Fock, Kesslerweg 10, 48155 Münster ( info@zahnimarkt.com )

– I/we (*) hereby revoke the contract concluded by me/us (*) for the rental of …

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is on paper)

- Date

(*) Delete as appropriate.